Frequently Asked Questions


How do I make an appointment?

Office Visits are scheduled Monday through Friday from 7:30 a.m. through 4:45 p.m.

Sick Visits and Urgent Problems will be worked in each day as needed. Call ahead for an appointment time.

Please call as early as possible if you need to cancel an appointment so that we may give that time to another patient.

How can I get my prescriptions refilled?

Regular prescription refills can be handled by accessing our patient portal if you have established an account on it.  Also, you may contact your pharmacy or our office during our regular business hours.  We will always try to complete your prescription refills before the end of our day.  Requests that are made after 4:00 pm will be handled on the following business day.

No antibiotics will be prescribed without an office visit.  We are sorry, but we are unable to prescribe antibiotics or narcotics when the office is closed.

How will I get my laboratory and test results?

The best way to get your results is by accessing your account on our patient portal.  At the current time, you will also receive a copy of your lab results through the mail along with any instructions you need in the event of abnormal results.  If you cannot access the patient portal and have not received your results via mail within two weeks, please contact our office.

If I have an emergency, what do I do?

If you have a medical emergency, please call 911 or go immediately to the emergency room at the hospital.

What if the office is closed, and I need medical assistance?

A physician is always on call to provide care seven days a week, 24 hours a day.  To reach the on-call physician after hours, call Catawba Valley Medical Center at (828) 326-3000.  Your call will be relayed to the doctor on call.

Will you file my insurance?

As a courtesy to our patients, we file most insurance claims.

If your insurance carrier is not in our network, you will need to make full payment at the time of service, and you will also need to file the insurance claim yourself.  We will provide you with the forms you need to file.

Deductibles and copayments are expected at the time services are rendered.

What payment is expected when I come for my visit?

If you have health insurance to cover your visit, your deductible and/or copayment is expected at the time of your visit.

If you do not have insurance, full payment for the services rendered is expected at the time of service.

We accept cash, checks, Visa, MasterCard, Discover, and American Express.

What if I do not understand my bill?

Please call our office at (828) 294-1116.  We will be happy to assist you!

What hospital is the practice affiliated with?

Dr. McIntyre has privileges at both Frye Regional Medical Center and Catawba Valley Medical Center.